Returns and Shipping Policy

Returns: Your Guide to a Hassle-Free Experience

Orders are processed within 3-5 business days. Please make sure your shipping information is correct at checkout.  If you need assistance please email us at contactus@76008candleco.com.

Shipping:

Enjoy FREE standard shipping within the contiguous U.S.

Priority Shipping is available for $7.50. ​

Once picked up and scanned in by our carrier, transit times typically range 2-7 business day days, depending on shipping method + delivery destination. ​

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24 hours once a label has been created. ​

Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

Returns:

Customer satisfaction is our #1 Priority.  If you are unsatisfied for any reason with your order, please email us at contactus@76008candleco.com. Returns can be accepted within 30 days of receiving your order.

Understanding Our Returns Policy

At our company, we prioritize customer satisfaction. That's why we have designed our returns policy to be straightforward and user-friendly. If you are not completely satisfied with your purchase, you have the right to return it within 30 days. Our returns policy applies to all products, ensuring that you can shop with confidence. We understand that sometimes things don't work out, and we aim to make the return process as easy as possible.

How to Initiate a Return

Returning an item is simple and convenient. To initiate a return, simply visit our website and follow the instructions on the returns section. You will need your order number and a brief explanation of why you are returning the item. Once your return request is approved, we will provide you with a prepaid shipping label. This makes it easy to send your item back without any additional cost.

Refunds and Exchanges

After we receive your returned item, the refund process will begin. You can expect your refund within 7-10 business days, depending on your payment method. If you prefer, we also offer exchanges if you want a different size or color. This way, you can find the perfect fit without the hassle of processing a full return. Our goal is to ensure you leave our store satisfied, regardless of your choice.